Terms and Conditions
The terms and conditions that apply when you book a hotel or tour on our website are as follows:
Booking Confirmation:
After your reservation registration, our system will send you an email message as a pre-confirmation. After you make your payment as specified in this pre-confirmation message, you will be sent the exact reservation confirmation information and, if necessary, the voucher information by Gürtour officials.
Final Reservation
Pre-approved reservations must be paid within 2 working days with the payment methods accepted by Gürtour. After your valid payment is made in full, Gürtour officials will send you an e-mail message containing the exact reservation information.
Pre-Reservation Cancellation
If the pre-approved reservations are not paid within 2 working days with the payment methods accepted by Gürtour, your reservations will be canceled automatically.
You can cancel your pre-reservation requests by contacting us without waiting 2 working days.
Cancellation of Finalized Reservations
You can cancel your reservation within 1 hour after our final reservation confirmation email message. The full amount you paid will be refunded to you. For the refund procedure, read the relevant section on this page.
After the final booking confirmation, cancellations made by you for more than 30 days of your flight will be canceled by deducting a 30% penalty from the total price paid. For the refund procedure, read the relevant section on this page.
For cancellations made by you less than 30 days before your flight, 100% of the fee paid, that is, the entire amount, will be deducted as a penalty and no refund will be made,
These terms and conditions apply in conjunction with our privacy policies. Even if you have canceled your reservation, our privacy policy remains valid.
You can send your written and signed cancellation request to us via e-mail or fax if you wish, by scanning it with a printer or taking a photo of it.
All cancellation requests must be in writing and signed.
Fee Refund Procedure
After receiving your written and signed cancellation request, for cancellations eligible for a refund, the refund amount determined after the deductions made within the framework of the above-mentioned conditions is refunded within 1 business day, in accordance with the payment method you have chosen during the payment, the amount will be reflected in your accounts after the refund is made. can find the working day.
Regards,
Gür Tour Tourism and Travel Ltd. Sti.